Reference

32zk Legal Access For Your Account

32zk Legal details give you a clear path through account access, data requests, cookies and payment records before you open an account.

Account access termsData request pathIndonesia policy contextMobile and desktop access
32zk 32zk Legal Access For Your Account
POLICY HELP

Get Legal Answers Through Account Help

A clear support route helps you ask about Legal wording without guessing which team to contact.

Account access questions If phone verification blocks account access, send the registered number and the wording shown on screen through account help. We can direct the request to the team handling Legal access conditions.
Wallet record questions For DANA, OVO, GoPay or QRIS records, include the payment reference and displayed status. This gives our support route enough detail to explain how the Legal record is connected.
Policy change requests When you want a data correction or policy clarification, state the exact change requested and the account phone number. We review the request through the same account help path.
DATA PRACTICE

See How Legal Requests Are Handled

Our Legal process is designed to make account records understandable and requests traceable. We separate access checks, payment references and privacy questions so you can raise the right issue from your account.

Account data

We use the account details you provide to manage access, phone verification and policy requests. Keeping your registered phone number current helps us match a request to the correct account.

Cookie choices

Cookies can support account sessions and page preferences on your browser. You can inspect or restrict cookies through browser controls, although some account functions may then require another sign-in.

Account security

Phone verification is required before account access, adding an account step beyond a typed login. Do not share verification codes, and contact account help if an access message looks unfamiliar.

Payment records

We connect DANA, OVO, GoPay, QRIS, bank transfer and virtual account references to the relevant account activity. A receipt or status reference helps us answer record-related Legal questions.

Record retention

We retain account, payment and policy records for the period needed to administer the account, resolve requests and meet applicable Legal duties. A retention question can be sent through account help.

Requesting changes

To request correction, access or clarification, identify the account phone number and describe the specific record or clause. We use that detail to assess the request where local law permits.

Legal Answers Before You Open An Account

These Legal answers cover the questions we expect you to ask before using 32zk in Indonesia. They explain account checks, data handling, payment references and the route for requesting clarification, so you can decide whether access fits your circumstances.

32zk Legal covers account access conditions, data handling, cookies, payment records, retention and requests for correction or clarification. Access depends on local law, so check your own eligibility before opening an account.

Yes. Phone verification takes place before account access so we can connect the request to the correct account. Keep your registered number available and use account help if the verification message does not arrive.

Send a data request through account help with your registered phone number and the specific records you want addressed. We assess the request under the applicable Legal conditions and where local law permits.

DANA and QRIS references may be connected to the account activity they describe, alongside OVO, GoPay, bank transfer or virtual account details. Keep the receipt or status reference for a precise Legal request.

Yes. Describe the record that appears incorrect, provide the account phone number and explain the requested correction through account help. We review the request and respond according to applicable Legal requirements.

Cookies can support a browser session and saved preferences, but they are separate from the Legal access conditions. You may restrict them in browser settings; some account pages may then ask you to sign in again.

Yes, where local law permits, you can open the Legal pages from a mobile browser or desktop. The same phone verification and account conditions apply on both device paths, with no separate application required.